Frequently Asked Questions

We ship to all EU member states, the United Kingdom, Switzerland, Norway, Russia, Turkey, the UAE, Saudi Arabia, and other MENA countries. Shipping is available from our warehouse in Turkey with tracked delivery to your door.

Delivery times vary by region: EU countries 5–10 business days, UK 7–12 business days, Russia 10–18 business days, UAE and MENA 7–14 business days, Turkey 2–4 business days. All orders are dispatched within 1–2 business days.

We offer free standard shipping on all orders over €75 within the EU. For orders under €75, a flat rate of €5.90 applies. International shipping rates vary by destination and are calculated at checkout.

Yes, all orders are shipped with full tracking. You will receive a tracking number via email once your order is dispatched. You can track your package in real time through our website or the carrier’s tracking page.

Yes, we ship to both Russia (via EMS/CDEK) and the UAE (via Aramex). Please note that customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the buyer.

Our products are made from premium-grade steel wire with a durable powder-coated or chrome-plated finish. We use high-quality materials that are resistant to moisture and daily wear, ensuring long-lasting performance in bathroom and kitchen environments.

Yes, all Filora Home products feature a multi-layer protective coating that prevents rust and corrosion. Our powder-coated finishes are specifically designed for humid bathroom environments. With proper care, your accessories will maintain their appearance for years.

Most of our products offer dual installation options: adhesive mounting (no drilling required) and screw mounting for maximum hold. Each product comes with detailed installation instructions and all necessary hardware. Adhesive pads support up to 5 kg, while screw mounting supports up to 15 kg.

Weight capacity varies by product and installation method. Adhesive-mounted products typically support 3–5 kg, while screw-mounted products support 8–15 kg. Specific weight limits are listed on each product page under specifications.

Yes, all our products are designed with safety in mind. They feature smooth, rounded edges with no sharp points. Our products comply with EU safety standards (CE marked) and are safe for use in family bathrooms.

We offer a 14-day right of withdrawal in accordance with EU Consumer Rights Directive 2011/83/EU. You may return any unused product in its original packaging within 14 days of delivery for a full refund, no questions asked.

To start a return, email us at returns@filorahome.com with your order number. We will provide a return shipping label and instructions within 24 hours. Simply pack the item securely and drop it off at your nearest shipping point.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund is issued to your original payment method. Please allow an additional 3–5 business days for the amount to appear in your account.

We do not offer direct exchanges at this time. To exchange an item, please return the original product for a refund and place a new order for the desired item. This ensures the fastest processing time.

If your product arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free return pickup and send a replacement or issue a full refund including all shipping costs. All products are covered by a 2-year warranty against manufacturing defects.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and bank transfer (SEPA for EU customers). All payments are processed securely through our PCI-DSS compliant payment provider.

Absolutely. We use 256-bit SSL encryption and our payment processing is handled by certified PCI-DSS Level 1 providers. We never store your full card details on our servers. Your financial information is always protected.

Installment options vary by region. EU customers can use PayPal Pay Later or Klarna (where available). We are continuously expanding our payment options to serve you better.

Yes, we support multiple currencies. EU customers pay in EUR, Turkish customers in TRY, Russian customers in RUB, and UAE customers in AED. The currency is automatically selected based on your region.

Prices displayed on our website include VAT for EU customers. For non-EU countries, local import duties and taxes may apply at customs. These charges vary by country and are the responsibility of the buyer.

Simply browse our products, add items to your cart, and proceed to checkout. You can order as a guest or create an account for faster future purchases. We will send you an order confirmation email immediately after purchase.

You can modify or cancel your order within 2 hours of placing it by contacting us at info@filorahome.com. Once an order has been dispatched, it cannot be modified, but you can return it after delivery.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping address, view order history, and receive exclusive member discounts.

Enter your discount code in the "Promo Code" field at checkout and click "Apply". The discount will be reflected in your order total before payment. Discount codes cannot be combined with other offers unless stated otherwise.

Yes, we offer B2B wholesale pricing for retailers, interior designers, and hospitality businesses. Please contact us at wholesale@filorahome.com with your business details and desired quantities for a custom quote.

All Filora Home products are designed and manufactured in Turkey, a country with a rich tradition in metalworking and craftsmanship. Our factory combines traditional wire-forming techniques with modern quality control to deliver premium accessories at accessible prices.

Filora Home is the direct manufacturer and brand owner. When you buy from us, you are purchasing directly from the source — no middlemen, no markups. This allows us to offer premium quality at competitive prices.

We are primarily an online retailer, which allows us to offer better prices by eliminating retail overhead. Our products are also available through select retail partners in Europe. Contact us for a list of stockists in your area.

You can reach us via email at info@filorahome.com (response within 24 hours), through our contact form on the website, or via our social media channels. Our support team is available Monday to Friday, 9:00–18:00 CET.

Yes, we work with retailers, hotels, property developers, and interior designers across Europe and the Middle East. We offer competitive wholesale pricing, custom packaging, and dedicated account management. Contact wholesale@filorahome.com for details.