Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.
Last updated: January 2025
Data Controller
Filora Home, based in Istanbul, Turkey, is the data controller responsible for processing your personal data. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).
For any questions regarding your data, you can reach us at privacy@filorahome.com.
Data We Collect
We collect personal data that you provide directly: name, email address, shipping address, phone number, and payment information. This data is collected when you place an order, create an account, or contact us.
We also collect technical data automatically, such as IP address, browser type, and device information, to ensure our website functions properly.
Purpose of Data Processing
We process your data for the following purposes: order processing and fulfillment, shipping and delivery, customer service and support, and sending order-related communications.
Marketing communications are only sent with your explicit consent, which you can withdraw at any time.
Cookie Policy
We use essential cookies that are necessary for the website to function. These do not require consent. Analytics cookies are only placed after you give explicit consent through our cookie banner.
You can manage your cookie preferences at any time through the cookie settings on our website.
Third-Party Sharing
We share your data only with trusted third parties necessary to fulfill our services: shipping carriers for delivery, payment processors for secure transactions, and hosting providers for website operation.
We do not sell your personal data to any third party. All our partners are GDPR compliant.
Data Retention
Order data is retained for 5 years to comply with tax and accounting regulations. Marketing data is kept until you withdraw your consent.
After the retention period, your data is securely deleted or anonymized.
Your Rights
Under GDPR, you have the right to: access your personal data, rectify inaccurate data, request deletion of your data, data portability, restrict processing, and object to processing.
To exercise any of these rights, please contact us at privacy@filorahome.com. We will respond within 30 days.
Contact
Filora Home — Istanbul, Turkey. Email: privacy@filorahome.com. Phone: +90 212 000 00 00.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.